Frequently Asked Questions
You can find or you should find most of your answer question here. In some point you don't want to contact us directly please do. Speak with our online support person or email us email@example.com we monitor our email all day. Please wait 3-6 hours responses time.
First time buyer or subscriber , starting to buy this your first deal.
Do I have to register ?
I would like to buy air time pin?
You choose the air time pin you like to buy process the check out. We have remove check out with shipping on 90% air time sold on our site. The process is quickly easy (Email and credit direct options) choose from any two we process quicker on office time hour. 8am - 4:30pm after lower processes. Your money doesn't get lost you are fully cover get correct air time card.
Why my account was subspended
We take our site security serious when it come purchase on our site. Any order that previous made if it can't be deliver we lock your site for investigation. All order process though our site we monitor focus what buyers experience even if they had problem order.
You may need to contact us directly to investigate why. Logon to your account read the message contact us we like to keep clear with customer.
Just place order though Paypal does show
We have major security we try to make sure you are who you so we may require some information. You should provide your information to our team if you wish not we will cancel your order is no personal is just security. Our site we try our best to maintain secure professional site that keep our information and transaction safe.
Paypal or Credit card , both can have same affect.
You will need pass our require
Why my order was cancel?
We take every order serious we notice some suspicious we may cancel your order. In most buyer try to buy using Paypal to make your order smoothly no delay. We can place on hold for verification we take security very serious. Most business just want to sell we want to make sure everyone has great experience including us.
You can contact why any delay we let you know.
Only apply to monthly subscribers
Do you have membership ?
Yes we do can be found at the bottom of the page "membership" is easy to process the sign up process.
Once is paid you need to log off then back in it will be register.
Any question on your membership kindly contact us all product will be posted online. You will have access to discount easy to order.
Stander question about sign up and what to do FAQ
It has been 1 week haven't gotten my item
Please contact us we take that very serious you should be waiting more then 5 day for any item shipped. As you know we monitor our shipping but we can't tell 100% until you get it. Please don't wait to long when you monitoring your purchase item report back to us or call us.
What your stander shipping
We charge stander shipping are fast (3/2 days) Base on the postal office are fast. We charge $3.00 to 3.45 shipping from sim to phones all depended on weights. The price can be change for promotion or can not check for any update.
Air time pin
Learn FAQ on air time pins credit your account and more.
Why i lost service on my air pin.
We recently notice air time pin been stolen if we suspect you stealing air pin even if it wasn't u.
Any pin sold to you will be cancel we will shout down right away. Your client may receive text the air time pin was stolen service will be shutdown.
We protect all our customer account but anyone purchase from us they are included protect your account.
Note: Your account will be suspended never to be use again.